Updated on 04/16/2024
About Us - Contact
Company
Your Trusted Colombia Travel Advisers
Our Journey
Founded in 2016, PELECANUS stands as a distinguished Colombian travel agency and tour operator, holding Nit. 901012952-7 and National Tourist Registry No. 51402, meeting rigorous sustainability standards. Beyond offering standard Colombia travel, our mission is to craft an authentic Colombian experience. As expert Colombia travel advisors, we provide personalized trip planning services to travelers worldwide, positioning Colombia as a paramount travel destination.
Local Expertise
At PELECANUS, we prioritize involving and supporting local suppliers. Our team of exclusive trip advisors in Colombia primarily comprises Colombian employees, intimately familiar with the country’s culture and capable of curating exceptional trips. We are dedicated to nurturing Colombian talents and showcasing the beauty of the country.
Our Company Culture
Pelecanus is not your typical Colombian company. With a Swiss owner who brings extensive experience working with the ultra-wealthy worldwide, we have blended the best of both worlds. The key to our outstanding service as a top-rated travel expert in Colombia lies in our unique company culture and work ethics. Our goal at Pelecanus is to provide you with exceptional service and help you create lasting memories throughout your journey in Colombia. Experience the Pelecanus difference — where luxury meets excellence.
Mission
Understanding our customers, their desires, and dreams, our mission is to organize bespoke trips to Colombia that become cherished memories for a lifetime.
Vision
At Pelecanus, we envision being the premier Colombia luxury travel operator, redefining travel standards through personalized journeys, championing local talents, fostering sustainability, with the goal of positioning Colombia as a globally recognized destination.
Team
Meet Your Travel Specialists in Colombia
Meet the dedicated team at PELECANUS, your specialists in tailor-made Colombia trips. Committed to making your journey exceptional, our team brings a wealth of knowledge and passion for showcasing the beauty of Colombia.
Frank Spitzer
CEO
Born in Zürich, Switzerland, I worked in the financial industry for 20 years, until I decided to leave my country and start my own business. To learn a language, culture and build a network, I did an MBA at the Universidad de los Andes in Bogotá. After traveling around Colombia after my first semester, it became very clear very fast that I would start a business related to tourism, where I could combine my passion with my work. My goal is to create a sustainable business in the Colombian context.
Contact – +57 321 2146210
María Camila Cita
Logistics
I was born and raised in Bogotá, Colombia. I studied International Business and I am currently pursuing a master’s degree in International Relations. Having the opportunity to live for a little over a year in Germany, I am very passionate and motivated to gather experiences and learn about new cultures. From my background, I am excited to show the world all that Colombia has to give, as it is a multicultural, diverse country, full of history and wonderful people making every corner of it fascinating.
Contact – +57 314 4139373
Angie Ordóñez
Logistics
I was born and raised in Bogota, I have a Technology degree in Management Assistance and I am currently studying Business Administration. I am passionate about traveling and for me Colombia is a true paradise full of diversity and cultural richness. That is why I am in the logistics area, where I help the client to organize the trip of their dreams in my country.
Contact – +57 310 4171973
Ana María Parra
Marketing
Born in Bogota, my fascination for foreign cultures led me to choose a career in Modern Languages. My studies not only gave me proficiency in three languages, but also solid skills in communication and translation. My passion for environmental preservation has been constant throughout my life. Aware of my country’s unique biodiversity, I have integrated sustainability into my life and promoted it in various contexts. At Pelecanus, I have had the opportunity to delve into the cultural and natural richness of Colombia, creating awareness through the content we share.
Bespoke Colombia Travel Advice – Our Process
The initial exploration involved extensive travel across Colombia, emphasizing safety and uncovering its vast tourism potential. While iconic destinations like Cartagena readily attract attention, other locales demand personal exploration and collaboration with reliable local businesses. A noteworthy example underscores the importance of details for discerning travelers—such as the absence of hot water in many destinations. Bridging cultural gaps and explaining the significance to Colombian service providers presents a unique challenge in the international tourism sector. As a local Colombia travel consultants, we navigate these intricacies to offer tailor-made experiences for international tourists.
Thorough and Personalized Itinerary Creation
Our commitment to quality and luxury starts with the first contact. Through detailed phone sessions, we create a draft itinerary, allowing clients to review and make changes until it perfectly aligns with their vision. Our process is comprehensive, considering budget, preferences, constraints, and dislikes. For example, if they do not like insects etc., the Amazon Jungle might not be an ideal destination.
Our goal as professional Colombia travel planners is for our clients to get their itinerary of choice.
Flexible Service and Unmatched Professionalism
Once the clients approve the itinerary, we handle payments and kick off reservations and preparations, usually with a 50% upfront payment. Our service goes beyond just planning; we remain flexible throughout the journey, accommodating changes and special requests. Our direct communication with clients in Colombia gives us a distinct competitive edge over foreign competitors. Additionally, our service and high level of professionalism remain unparalleled within Colombia.
Embark on a journey of authenticity and excellence with PELECANUS - Your ultimate Colombia travel advisers and exclusive travel specialists in Colombia!
Escnna
As part of our sustainability and social responsibility program, we would like to express our full support for programs and strategies against Commercial Sexual Exploitation of Children and Adolescents in any context. We are against any establishment or natural
Support of Local Economies
As part of our company vision, Pelecanus actively contributes to local development in the destinations we offer. Through collaboration with local suppliers of domestic products, we strive to fuel the growth and reactivation of local economies in each Colombian destination.
Contact Information
Address
Pelecanus SAS La Candelaria, Centro Bogotá Colombia
Phones
Google Reviews
efnissien
2023-12-25
Just spent a fortnight in Colombia organized by Pelecanus. Everything was amazing. My wife and I chose after checking the reviews and checking the…
Laura Abecasis
2023-12-14
We are just back from a wonderful 2-week holiday in Colombia and we owe it to Frank ! This was a special trip for me as I was born in Colombia and…
Andi Rhein
2023-09-20
Everything went great. We are a family and there were six of us with four adult children. I planned the trip with Frank, describing…
Rico Fetz
2023-08-24
It was a very good decision to plan the Colombia trip with Pelecanus. Working with Frank Spitzer is pleasant and efficient. He was…
Marcela Ordoñez
2023-06-20
Camila Cita
2023-05-03
harry kranz
2023-04-11
It was worth taking the trip with Pelecanus! Frank Spitzer listened to our tour requests and organized a tailor-made trip for us…
Robert Kowalczyk
2023-02-19
Before our first trip to Colombia, we came across Frank’s travel agency and blog. His blog with many recommendations is definitely…
Susanne Bayer
2023-01-10
When the topic of traveling to Colombia came up at home and my husband considered a Colombian trap office, I was more than skeptical…
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TERMS AND CONDITIONS
General terms and conditions
For terms of the contract now and in the future, the company Pelecanus SAS with Nit. 901012952-7 and RNT. 51402 will be called “Pelecanus”, and the person who buys and acquires the professional services of the company will be called “the customer.” Since the contract will be executed and executed in Colombia, the Colombian laws will be applicable. Place of jurisdiction will be Colombia.
The client establishes that he / she knows and accepts these terms and conditions at the moment of contracting Pelecanus, without option to negotiate or to change totally or partially this contract. By using our website and making a reservation, the customer accepts these terms and conditions, as well as the terms and conditions of our suppliers that are applicable. Whoever performs the reservation and purchase process with our company represents all the persons that will be part of the service, which will also be governed, both by the terms and conditions, and the Colombian laws and is responsible for informing himself of the terms, conditions and laws applicable to the contracted service. As a client, it is assumed that you are of legal age and capable of acting to use this website and therefore to accept the legal and economic obligations and responsibilities that it entails.
As a condition of use of this website, the user and / or client will guarantee not to carry out any prohibited or illegal activity established as such by the laws, as well as by the terms, conditions and requirements expressed in this section. If so, the client is aware and accepts that the consequences can range from cancellation of the reservation or purchase, to the payment for the costs generated by the faults committed.
The client agrees to use the website responsibly and is responsible for the correct use of it. Also for third parties that use it on his behalf, and that all the information that he or another person sends us by any means will be correct and true.
This website may contain links to other pages operated by third parties that are independent of Pelecanus. The company has no control or responsibility for its contents. The inclusion of these websites on the page does not imply that Pelecanus has a commercial, legal or personal relationship with them. We suggest reading the terms, conditions and policies of each of these sites, as they may vary.
Privacy and Treatment of Personal Data
The personal information provided to Pelecanus will be handled in a responsible manner, respecting the right of confidentiality. However, this information must, in some cases, be shared with service providers (hotels, operating agencies, transport agencies, etc.) when necessary.
The data that the client provides will be safeguarded by the company using the means at its disposal to guarantee a good use of the same in the natural and complementary activities that our business demands. The information will not be provided to third parties outside the activities in which the client is part, but only and exclusively to those involved in providing the contracted service.
The customer must send their personal information at least 60 days before the start date of the trip (together with the final total payment of the price of Pelecanus’ services). In case the requested information has not been delivered 30 days before, Pelecanus reserves the right to cancel the trip. Fees corresponding to the cancellation will in any case not be reimbursed.
This website uses a third party technology called Ezoic. You can consult Ezoic’s privacy policy at this link. Also you can check our Annual Request Summary.
Responsibilities
Pelecanus acts mainly as an intermediary between the customer and the entities or persons responsible for the provision of the different services that are contracted through the company: rent of vehicles, guides, restaurants, hotels, airlines, sports, land, sea and river transport or any other service not directly provided by the company. As a travel agent, Pelecanus will assist the customer as much as possible in resolving any type of inconvenience, but complaints should be addressed first to the service operator being responsible on site and then Pelecanus. Likewise, the costs that the suppliers change in an extemporaneous manner, after having made the total payment, will be the responsibility of the client. These costs may be changed due to the increase in the price of fuel, new taxes, foreign exchange, among others. Pelecanus will notify the customer of such changes as soon as it has been informed about them.
Pelecanus is not liable for loss or theft of personal belongings, damages, accidents, natural disasters, illness, injuries, moral or physical damage, death or other calamity due to weather, protests, delays, quarantine or other causes outside the control of the company. The extra expenses incurred due to this type of disaster will be supplied by the client, as well as the oversold air tickets, delays, cancellations, rescheduling, or other inconvenience with flights.
If any of the situations or force majeure arises, we will work and strive to find a solution and help the client to get around the situation in the best possible way. However, Pelecanus will not be responsible for the additional costs that these problems generate. Therefore, we reserve the right to modify itineraries, activities, transportation, programs and routes without prior notice if there is a force majeure.
In general, our prices do not include (unless other arrangements are officially expressed): Any expenses made to and from the destination during transfers, meals not specified in the service description, alcoholic beverages, telephone calls, souvenir purchases or other personal objects and services not specified in the package description.
Pelecanus is not responsible for damages, expenses, wrong information, or any other consequences resulting from errors navigating on the website.
CSEC
Pelecanus is against sexual exploitation of children and adolescents in accordance with law 679 of August 3, 2001, issued by the Congress of the Republic of Colombia, and by means of which “… a statute is issued to prevent and counteract exploitation, pornography and sex tourism with minors, under Article 44 of the Constitution. ”
All persons must denounce, prevent and prevent the exploitation, publication, use and dissemination of images, audiovisual archives, documents or links related to any type of pornographic material or sexual activities alluding to minors. These activities are punishable by Colombian law and represent a crime.
Reservation
To make the reservation more than 60 days before the trip, a payment of at least 50% of the total value of the service must be made. The payment of the surplus must be paid 60 days before the start. If the reservation is made less than 60 days before the first day of the trip, the entire price must be paid. In some cases, a charge of more than 50% of the total price will be made due to different causes (high seasons, holidays, requests from our suppliers, etc.). In such cases, Pelecanus will let the customer know in advance.
The reservation is considered valid and accepted at the moment Pelecanus sends an email or confirmation message through one of its official means. It is at this point that the contract between the customer (you) and the company (Pelecanus) is created.
Pelecanus reserves the right to cancel the service if the agreed payment is not made within the specified time frame.
All airline tickets are subject to price increases even after they have been purchased. This may be due to the change of foreign currency, fuel price, new taxes, the combination of these reasons or other causes beyond Pelecanus’ power, therefore, the customer agrees to make payments in such cases.
Changes to the reservation
Pelecanus will always seek to help the client in modifying some of the characteristics of the reservation previously made. However, the company does not guarantee to be able to fulfill the requirements of the client, since it depends on each of the suppliers and their policies.
If it is possible to make the change that the client requests, the client should be responsible for the extra costs that the change caused. Changes are subject to availability.
Methods and payment process
We do not accept payments from third parties. The person who owns a credit card with which it is paid must be one of the travelers.
Payments must be made at the times agreed in these terms and conditions, except for a different agreement between the parties with written support. Payments can be made with Visa, Master Card or American Express credit cards through our website. Pelecanus SAS will charge 5% of the total purchase price to cover additional fees for use of the credit card.
Once the payment is made, we will carry out the respective checks to prevent all types of fraud and thus protect both parties, both Pelecanus and the customer. We may require extra information such as copy of passport or address to confirm authenticity in payments; for this we will require a quick response.
Credit card handling costs are non-refundable.
We reserve the right to refuse check payments as a method of payment.
Cancellation process
If for any reason the customer wishes to cancel the reservation already acquired, in any of the cases and due to costs incurred by the company, the amount that will be returned to the customer decreases the closer the start date of the trip, as follows:
- From 60 to 45 days before the start of the trip, 80% of the total cost of the package is returned.
- From 44 to 20 days before the start of the trip, 50% of the total cost of the package is refunded.
- From 0 to 19 days prior to the start of the trip, there will be no refunds.
All cancellations must be made by written means and, depending on the cancellation policies of our suppliers, the amounts mentioned above may vary.
Medical and insurance conditions
The customer is required to notify the company in writing of any kind of illness, disorder, pregnancy, disability or other physical impairment that affects one of the activities to be performed during the trip or requires special attention.
It is advisable to consult a doctor before making a reservation to make sure that you are in good physical and mental condition.
Pelecanus recommends the acquisition of a travel insurance that meets your needs and is valid over the total travel time.